PTA Receives Over 17,000 Complaints Against Telcos in March 2024
By
April 26, 2024
In March 2024, the Pakistan Telecommunication Authority (PTA) handled 17,712 complaints from telecom consumers regarding various telecom and cellular operators. Impressively, 99.4 percent of these complaints, totaling 17,603, were successfully resolved.
These complaints were lodged against a range of operators including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
Most complaints came from cellular mobile subscribers, who form a significant portion of telecom users. Specifically, there were 17,327 complaints against CMOs by March, and 99.5 percent of them were resolved.
Breaking down complaints against specific CMOs, 7,398 were against Jazz, with a resolution rate of 99.7 percent; 2,551 were against Telenor, with 99.1 percent resolved; 5,661 were against Zong, with 99.6 percent resolved; and 1,707 were against Ufone, with a resolution rate of 98.5 percent.
Additionally, there were 92 complaints against basic telephony, with a resolution rate of 96.7 percent, and 290 complaints against ISPs, with a resolution rate of 95.9 percent.
